Responsible Mobile Car Inspections

At OnlineMechanic, our inspection service is very thorough. We do everything we can to make sure that our customers are satisfied with the quality and extent our service.

However, there are some things we cannot do.

What Can’t be Done During Our Mobile Car Inspections

• We cannot remove car components or examine their internal condition such as wheels, engine covers etc. Inspections are limited to what is externally visible on the day.

• We cannot detect cleared computer system fault codes and lights, cleaned oil leaks, inaccessible areas and vehicle fluid quality.

• We cannot perform a full underbody inspection of the vehicle. As a mobile car inspections service we do not have access to a hoist and cannot lift the car in any way that may pose a risk to ourselves and the vehicle. Underbody inspections are still noted in our report but are limited to accessibility.

• For Electric and Hybrid vehicles, we cannot detect battery cell or pack faults that are not reported by the vehicle’s Battery Management System (BMS) at the time of inspection, and as a mobile service we cannot physically open or inspect the high-voltage battery pack itself.

• We do not take responsibility for any faults or damage discovered after our inspection is complete. While we do a thorough check over the car, we cannot account for problems that are not visible on the day. This includes, but is not limited to:
  • Damage in areas hidden in or behind components we can’t remove
  • Oil leaks that have been cleaned before our attendance that return
  • Cleared system fault codes and lights that bounce back after an inspection.

We want to make sure you get the most out of your car inspection. That’s why we work with you during our quotation process to determine an affordable price for our mobile car inspections service.

A Travel fee may also be applied during the quotation process depending on the time and distance required.

Frequently Asked Questions

Where does the Travel Fee Start and End From?

When Is The Travel Fee Applied?

What If Something Unexpected Increases the Travel Time?

Cancellations

If you need to cancel an inspection we only ask that you contact us within a reasonable time before the inspection is scheduled to take place.

Rescheduling

Contact Us

If for any reason you wish to cancel or reschedule please get in touch with us as soon as possible so we can resolve any issues or concerns quickly and efficiently.

We are committed to providing a safe experience for all of our customers.

We understand that some of our customers may be concerned about the risks involved in having someone visit their home or workplace to carry out an inspection. For this reason, we offer a contactless service if preferred so that everyone can be assured of their safety at all times.

Contactless Service

We follow the NSW Health recommendations for contactless service providers and maintain social distancing, mask wearing and any other requirements specified by our customers and NSW Health.

We make sure that when we inspect a vehicle your health and safety are not at risk, so we:

• Arrange with the vehicle owner how we will gain access to the vehicle and return the keys to them. You don’t have to be present for an inspection. 

• Maintain social distancing by keeping a safe distance from you and/or the vehicle owner at all times while conducting inspections. 
• Use masks when there is a risk of exposure.

Your privacy is important to us. It is OnlineMechanic’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://onlinemechanic.net, and other sites we own and operate.

This policy is effective as of 1 June 2022 and was last updated on 3 October 2026.

OnlineMechanic is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988(Cth) (the Privacy Act).

The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, and by email. We are not responsible for the privacy practices of linked websites, or third parties.

Our website www.onlinemechanic.net does not collect names or contact details through forms. However, when you visit our website we and our service providers automatically collect technical information such as your IP address, device and browser type, pages visited and approximate location (see “Website Analytics, Cookies and Service Providers” below). While this information does not usually identify you directly, it can in some circumstances be linked to an individual, so we handle it as Personal Information.

We collect your Personal Information for the primary purpose of providing our services to you and providing information to our clients. We collect website usage information for security, performance, and to research and improve our website and our marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Website Analytics, Cookies and Service Providers

When you visit our website, we and our service providers may automatically collect technical information such as your IP address, device and browser type, pages visited, referring website, approximate location, and cookie or device identifiers. This information may not identify you directly, but we treat it with care in case it can be linked to you.

Google Analytics. We use Google Analytics to understand how visitors use our website, including traffic and search performance. Google Analytics uses cookies and similar technologies to collect and process this information. You can read how Google uses information from sites that use its services at https://policies.google.com/privacy/partners. You can opt out by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser’s cookie settings.

Cloudflare. Our website is delivered through Cloudflare, which caches content, monitors traffic and protects the site from malicious activity. Website requests pass through Cloudflare’s network, so Cloudflare processes visitor information such as IP addresses and request details, and may set cookies for security and bot-management purposes. See Cloudflare’s privacy policy at https://www.cloudflare.com/privacypolicy/.

Bluehost. Our website is hosted by Bluehost, which stores our website files and data (including server logs). See Bluehost’s privacy policy at https://www.bluehost.com/help/article/terms-of-service.

You can block or delete cookies in your browser settings, but some parts of the website may not work properly as a result.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
• Service providers who help us operate our website and business (including analytics, security and hosting providers), who may only use the information to provide those services to us.

Overseas disclosure. Some of our service providers, including Google, Cloudflare and Bluehost, may store or process information outside Australia, including in the United States. Cloudflare operates a global network, so information may be processed in the country nearest to you. We take reasonable steps to ensure our providers handle information in a way consistent with the Australian Privacy Principles.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

OnlineMechanic will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

We will respond to complaints within a reasonable time (usually 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

If you have any queries or complaints about our Privacy Policy please contact us at:

21 Wharf Street, East Gosford, 2250, NSW

[email protected]

0425 210 188

TERMS AND CONDITIONS

Intellectual Property

Acceptable Use

• Violate the rights of other users of our Site;
• Violate the intellectual property rights of the Site owners or any third party to the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.

User Contributions

• Public comments and reviews.

Guarantees

• Prompt, Friendly & Professional service.

Links to Other Websites

Limitation of Liability

Applicable Law

Additional Terms

• Mechanical & Body Inspections are visual only. We cannot remove any component on a vehicle to check for damage or wear. This includes but is not limited to wheels & lug nuts, engine/battery/component covers, spark plugs, air filters, electronics, vehicle modifications, etc.;

• Robin Baldwin takes no liability or responsibility for vehicle faults and damage found after an inspection. This includes but is not limited to cleared computer system fault codes and lights, cleaned oil leaks, inaccessible areas and vehicle fluids.;

• Robin Baldwin and OnlineMechanic takes no liability or responsibility for EV/Hybrid battery, cell, or high-voltage component damage or degradation that is not reflected in the data reported by the vehicle’s Battery Management System (BMS) at the time of inspection, or that is not detectable through visual inspection. This includes but is not limited to internal cell damage, latent battery degradation, thermal events, or manufacturing defects not yet reported by the BMS.;

• EV/Hybrid battery and charging diagnostics are limited to the data made available by the vehicle’s BMS at the time of inspection, and reporting depth is dependent on manufacturer wiring access and diagnostic support, which varies by make and model. Pre-2024 Tesla vehicles are limited to data available through the vehicle’s built-in dashboard interface.;

• Access to hoists is unavailable during a mobile inspection. Underbody inspections are provided but are limited to accessibility.;

• Mobile inspection Travel fees are calculated at the time of quote and include travel to and from the location and our East Gosford Office.;

• All inspection bookings must be authorised and confirmed with the vehicle owner before they can proceed.;

• Full payment of services must be received before an inspection can be undertaken and any documentation related to an inspection or tax invoice is released.;

• We do not accept Cash, Credit or Debit card payments. All payments must be made through direct bank transfer with details provided in an invoice via email.;

• All cancellations for inspections within and outside the Central Coast are accepted with full refunds, provided adequate and reasonable notice is given.

Severability

Changes

Contact Details